Frequently Asked Questions

Your custom Website includes many benefits in addition to the site itself:

• Pretty Good Designs acts as your consultant, advising and educating you throughout the project, to help you make informed decisions about your Website.
• You will be allowed to add, edit and remove content and images from all pages using online front or back-end access, having no software to install and needing no Website programming knowledge.
• A favicon will be created to show beside your url in the Internet browser address bar.
• Site pages, content and images will be search engine optimized among and submitted to the leading search engines. Urls will be search engine friendly. Site will include a site map and RSS feeds. Site map and feed(s) will be submitted to the leading search engines. Search engine placement is not guaranteed.
• Site pages, content and images will be social media optimized with RSS feeds, social news and sharing buttons, user rating and polling tools, and incorporating third-party community functionalities like images and videos.
• Detailed site statistics are provided by Pretty Good Designs, powered by Google Analytics™ and will be easily accessible to you at any time.
• Google Apps™ Standard (a free account) will be set up by Pretty Good Designs for domain based eMails. Google Apps™ Standard carries the limit of 50 email addresses.
• Your domain name will be included in the first year. The url will be owned by you and maintained by Pretty Good Designs. Cost for one url will be included in the first year of hosting. Additional urls will carry additional charges. Afterwards, annual renewal of one url and maintenance will be included in the annual hosting charge. Additional url(s) will be renewed at the same time for one year. All domains will have privacy registration. Additional urls will be redirected at no charge.
• Site will be hosted with Pretty Good Designs. This premium business hosting is optimized for content managed sites, highly secure and green with carbon offsetting as well as improvements in technology and business processes. Cost will be inclusive for the first year and billed annually thereafter.
• Site will be backed-up multiple times per day and restorable to points over the past 30 days at no additional charge.
• Site will undergo security updates at no additional charge.
• You will receive support through our online ticketing system at no additional charge.

The time it takes to complete the production of a custom Website varies, depending on the size of the site and the complexity of the programming.  An average site requires approximately 8 weeks from start to finish, assuming that the processes of providing content, feedback, and approval are free from delays.

At the moment Paypal is the only method available for online payments. You can also send a check to us, but your transaction will not complete until the check clears. This can slow down production by 2 weeks per check payment plus delivery time.

We offer fast and thorough support via our ticket system. If you have a query regarding our products, services and solutions please use the contact form.

We only accept support requests via the ticket system. If you need to supply confidential information please create a support ticket.

Our official hours of business are from 9am to 5pm EST Monday to Friday.

We generally answer all Support Tickets within 24 hours but sometimes this may be delayed during the weekend.

Pretty Good Designs calls Boones Mill, Virginia its home. A county thriving with dairy farms and country living, we are located between the corn fields and the cow pies.